The St. Regis New York

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Reviews about The St. Regis New York

• Brad Long
  ★ ★ ★ ★ ★
  This hotel is simply elegant! The rooms are 5 stars and not a detail is overlooked. The rooms emit comfort and luxury. Service is 5 star - where everybody knows your name. Meeting facilities are excellent and business services top notch. Nice bar.
• Chen Yalong
  ★ ★ ☆ ☆ ☆
  A top tier hotel with basic plumbing issue and impose hazard on guests' lost item
  
  1) I have being staying in the hotel for two days. The first night, when I tried to use the faucet, the cold water side came out with hot water until an engineer came to run the cold water side for quite a while. The problem came up after every use of hot water, and therefore we were switched to a different room. The new room has less severe problem but the same kind, plus weaker water flow.
  2) The butler service is not even as responsive as average. It took more than ten minute for me to get what I have requested.
  3) The facilities are not consistent in the two rooms I have been staying, such as the weight scale and bed end stool were missed in the room that I was switch to.
  4) After the stay, my partner left a ring in the bathroom, which was retrieved by the hotel staff. However, when she picked up the ring, it is cracked. In such case, the hotel staff was not expressing basic sympathy to the disappointment, less responsibility. I was told that the ring is bared attached to a piece of paper when it was given to her as if no care is dedicated to the item. When I called the hotel trying to complain, I am told that the way to handle the item is just an internal procedure.

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