Toyota of Manhattan Sales

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Reviews about Toyota of Manhattan Sales

• J Stoddard
  ★ ★ ★ ★ ☆
  Generally, I think they do a pretty good job. Like most service garages, I’m not sure that I totally trust the necessity of all the service they propose, and I’m not a certified Toyota mechanic, so what choice do I have.
  
  This place seems to have, in my experience, a chronic problem with follow up. Specifically, they say they will call you when my car is ready to pick up, but they usually don’t. I’ve had to call them every time but once to see if my car was ready.
  
  Also, they don’t seem to hesitate to keep your car overnight without telling you they are going to do so.
  
  And some employees are more helpful than others. The farther you go up the food chain, the more helpful they appear to become.
  
  They also appear to have a hard time retaining service agents — the ones who are in charge of seeing your vehicle gets properly serviced. Every time I take my car in for servicing I deal with a new person.

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