Brookstone

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Reviews about Brookstone

• Param Bhattacharyya
  ★ ☆ ☆ ☆ ☆
  Hi, I'm writing this review of Brookstone at Rockefeller center and its manager Jon. My mother recently bought a large massaging device from Brookstone that didn't work. She decided to return it so me and my dad brought it back together since it was in a large box.
  
  When we got to Rockefeller plaza, my father went downstairs to ask if they could bring a cart upstairs to take it down. They said "no" because of insurance reasons. I then went downstairs to ask again. I explained that I needed help carrying the box downstairs because it was large and my father is 76 years old. I wouldn't want him to try and carry it and get hurt. I was then told, "Can't you carry it yourself? I can do it." While I understand that because of insurance reasons the cart couldn't be used, I was surprised by this dismissive attitude towards a customer.
  
  Ultimately, my father and I had to carry it down together, and not a single salesperson offered to help us even as we carried the box in. I was disappointed by the behavior of the employees at Brookstone. They have a lack of respect and are unprofessional when it comes to customer service. My family has made three previous purchases but after the way we were treated, we will not be coming back.

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