Courtyard by Marriott New York Manhattan/Midtown East

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Reviews about Courtyard by Marriott New York Manhattan/Midtown East

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  My husband and I went on a cross-country honeymoon road trip where we stayed at almost all Marriott's across the US and this by far was their WORST! When we came in, an incredibly rude 30's-40's white woman checked us in after giving us attitude for asking for clarification on bistro hours. We were not allowed any option for parking other than Valet, as they wouldn't so much as give directions to the nearest self-parking garage so we reluctantly let them valet. DO NOT VALET HERE!!! That cannot be stressed enough! When we got our car back after check out, it was clear that someone had been rummaging through ALL compartments, lots of change (especially quarters) missing, and our GAS WAS ON EMPTY! My husband had left his sunglasses in the car so we asked the front desk where it was parked so we could walk over to get them out - what an ordeal! An angry Asian woman, also late 30's-40's, kept cutting off my husband because she assumed he wanted the car, though we clearly and repeatedly stated we did not want the car but rather something from inside of it. When she finally stopped talking over us and actually listened, she refused to give us any directions to the parking garage and only told us the street it was on so we had to go find it ourselves. The staff were so unfriendly and unhelpful that for the 1st time at a Marriott, we could not ask the front desk for any helpful hints about dining nearby etc. When we checked out (after a VERY short stay thanks to staff), we asked for the Valet to bring our car and for someone to help with our bags and were assured everything would be ready to go within 30 minutes which was ridiculously long since the car was only a few blocks away! To make matters worse, we were stuck waiting a full hour and they STILL hadn't sent the car or for the bags so we had to call the desk again! Another 20 minutes later and we finally met 1 employee who gave us friendly service and it was the older gentleman who collected our bags. After all of the unnecessary excess waiting, we finally got our car, which had the gas and change missing mentioned earlier along with new STAIN marks in the car! In the event that we visit New York again, we will definitely NEVER STAY HERE with Marriott's worst employees! Usually Marriott is wonderful but this is hands down their "bad egg". Even when you're spending good money you will be poorly treated.

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