OTTO Enoteca e Pizzera

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Reviews about OTTO Enoteca e Pizzera

• Moira Keogan
  ★ ☆ ☆ ☆ ☆
  I've eaten here multiple times and the food is delicious. However, they are incredibly unethical and added an UNAUTHORIZED $30 additional tip to my credit card slip after I had signed, and there had already been $30 tip left on the bill.
  
  1 star because when I called to explain, the person who I spoke with, Matt, made it right and credited me back the money. However, the excuse was BS. I asked how it could have happened, and he said that my friend I dined with had left both copies (customer and restaurant) of the credit card receipt, so mine must have been discarded in the confusion. I didn't think much of it at the time, as I was relieved to be credited back the unauthorized charge. After I thought about it and spoke to someone, we realized that's obviously a lie as then I wouldn't have been charged an extra tip. It would have to be written in and charged - even while seeing there was already $30 tip signed for.
  
  I would have never noticed if I hadn't checked my credit card -- I wonder how many times they have gotten away with adding extra tips to unsuspecting patrons. If you've eaten here, CHECK YOUR STATEMENTS. Make sure it didn't happen to you as well. Just want to warn everyone so they won't also be cheated.
  
  Now, apart from that, the food is tasty, but I would recommend only using cash. Unfortunately, this experience will be my last, and left a really bad taste in my mouth.

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