Spa At Eventi Hotel

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Reviews about Spa At Eventi Hotel

• Ava Fedorov
  ★ ☆ ☆ ☆ ☆
  Absolutely horrible. DO NOT GO HERE.
  
  First of all: RUDE. I got a groupon for an 80 minute treatment and a 50 minute treatment -- it was not a cheap groupon, and I decided to splurge for my birthday. I spent a lot of time picking out my treatments. However, I went into the treatment room and the therapist (her name is Christina) proceeded to give me some kind of treatment that included an 80min massage, but wasn't what I had booked. At the end, I asked her about the fact that I got a different treatment and she got angry and rude about it, saying she gave me an 80 minute massage, what more did I want? I then asked if I could take a shower and she, again rudely said: we are about to close, if you have to take one, you better make it fast. Really!?!!? This is an upscale hotel with a spa, and THIS is how you treat clients?
  
  Second of all, DISHONEST and vindictive: Needless to say, though I did leave a tip, it wasn't as generous as she had hoped, and in the flustered moment I left my phone at the spa. I realized it immediately, when I was on the elevator, so went back to recover it only a minute later. The phone was gone. There were only Christina and the receptionist Sophia in the spa. I asked them if I could call my phone and politely asked Christina, who had laughed meanly when I had come back for the phone, to stay while we called it. She refused and left, which seemed suspicious. Sophia, who was actually kind and patient, let me use the computer to initiate "find my iphone." However, the app said that my phone had been turned off. Again, very suspicious since I had not turned my phone off, meaning someone else must have done it.
  
  There were only two robes that had been used that day, and of course the one I wore was right on top. Sophia and I checked the pockets of both robes, and no phone. Because I didn't shower, I had not used a towel but we checked through them as well.
  
  When I called back the next day to follow up with the manager, she said that my claim was impossible. Saying that perhaps it was one of the cleaning staff. She did not apologise, and she did not take responsibility. A spa is a place that is supposed to relax and renew -- service should be utmost, as should the well being and happiness of the client. It is the opposite at the Eventi Spa.
  
  I also am appalled that she would resort to blaming the cleaning staff -- a cheap shot if ever there was one. There were only the three of us in the spa at the time the phone was stolen, and not one of them was the cleaning staff.
  
  **Today, the owner messaged me, not to apologize but to basically tell me I have no right to claim what I have claimed. Saying that I am the one who lost the phone. I know that this is absolutely not true-- but regardless, the owner should take responsibility not only for the shadiness of this incident but also for the rudeness of how I was treated. What kind of spa is this?***
  
  Stay far far away from this spa.
  
  UPDATE: The only apology that I received was directly from The Eventi Hotel, which is part of the Kimpton Hotel Group. Though the spa is separately owned, they took responsibility, demonstrating the upstanding integrity that Kimpton stands for. Though I am wholly disappointed in the spa, the graciousness with which the hotel has reacted, redeems and supports my respect for the Kimpton brand and its hotels.
  It is incredible what a difference a simple apology makes, and the acknowledgement of distress. Thank you, Eventi Hotel! I appreciate your upstanding behaviour, despite the fact that this isn't even your direct responsibility.

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