US Passport Express

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Reviews about US Passport Express

• Meiyah Booker
  ★ ☆ ☆ ☆ ☆
  An absolute waste of time and totally unprofessional. I called and was given misinformation. Then to pack on charges even though I was clear before going into the office. On top of the hole in the wall appearance the guy has me sit at his computer and do his job. To make matters worse the guy lies to me and tells me $195 for government fees on top of the $150 fee he quoted me on the phone. Do yourself a favor and just go to the post office on 18th and 7th and pay $135 and be done. This totally pissed me off and waisted an hour of my life.
• Doug DeCarlo
  ★ ☆ ☆ ☆ ☆
  I needed passport photos, and I went to US Passport Express because they were close by. It took about 10 minutes, and although the photos were rather low contrast, they seemed ok (2 photos for $12). Later, upon closer inspection I noticed that my head was too large (it was over 1 1/2" and the limit is 1 3/8"). So I went back and not only did the woman there (who took the picture the day before) refuse to redo the picture, but went further to say that the only restriction is that it's a 2" square. The passport forms are *really* clear about the size restrictions of the head in the picture, so I was pretty surprised she didn't know what she was talking about, given this is her job. If they are sloppy about this, I expect it's the same for everything. I did see 2 people pick up their passports here while I was waiting, so the place seems legit. But at the same time, they left early one day and weren't around for a bit when I arrived the next day. So I suggest to stay away. I expect there are better places that will be more careful.
  

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